// IT Operations & Infrastructure Leader

Cody Vance

IT Infrastructure Manager

15+ years managing infrastructure, service delivery, and end-user support across technology, education, and legal organizations. ITIL-aligned service management, hybrid infrastructure administration, and security & compliance.

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  • Laurel, MD
  • ITIL Foundation & CompTIA A+ Certified
  • B.S. Cloud & Systems Administration

01 About

IT Operations leader with 15+ years of experience managing infrastructure, service delivery, and end-user support across technology, education, and legal organizations. Skilled in ITIL-aligned service management, incident and problem resolution, hybrid (on-premises/virtualized) infrastructure administration, and security and compliance. Experienced in vendor and contract management, IT asset lifecycle planning, and leading technology migrations and strategic initiatives that improve system reliability and operational efficiency.

IT Service Management (ITSM) Incident & Problem Management Infrastructure & Systems Reliability Hybrid Infrastructure (On-Prem/Virtual) Vendor & Contract Management Security & Compliance Backup & Disaster Recovery Help Desk Leadership IT Asset Lifecycle Management Technology Migrations & Project Support

02 Experience

IT Infrastructure Manager

RackTop Systems — Fulton, MD

Jan 2022 – Present

  • Lead IT infrastructure operations and serve as primary escalation point for network, server, security, and storage issues, ensuring consistent system availability and service reliability.
  • Administer hybrid infrastructure including VMware vSphere/ESXi, VMware Horizon virtual desktops, physical and virtual servers, and the RackTop BrickStor SP NAS storage platform.
  • Oversee patch management, system monitoring (PRTG), data backup, and disaster recovery procedures to protect sensitive data and maintain operational continuity.
  • Manage endpoint and network security programs using Microsoft Defender, OpenVAS vulnerability scanning, and Security Onion network monitoring to support risk management and compliance.
  • Configure and manage network switches, firewalls, access points, and VPN infrastructure.
  • Administer Active Directory and Microsoft Entra ID for identity, access, and group management.
  • Manage IT asset inventory (GLPI), software/hardware lifecycle planning, and vendor and contract relationships, including purchasing and renewals.
  • Provide end-user technical support and incident resolution via Zendesk, and maintain documentation of technical procedures and user guides to standardize service delivery.
  • Build, administer, and integrate DevOps tooling (Atlassian Bamboo, Bitbucket, GitLab) to support engineering build infrastructure.

Technology Support Specialist

Fairfax County Public Schools — Fairfax, VA

Nov 2019 – Jan 2022

  • Delivered hands-on technical support and incident resolution for end users across the local school network, contributing to consistent service quality.
  • Maintained network infrastructure, hardware, and software, and performed imaging and deployment of desktops and laptops.
  • Planned and supported the configuration, deployment, and integration of classroom and administrative technology.

Network Administrator

Shenandoah County Public Schools — Woodstock, VA

Jul 2016 – Nov 2019

  • Led day-to-day IT infrastructure operations for the school division, including firewalls, content filtering, and DNS/DHCP failover clusters, ensuring secure, reliable network availability and CIPA compliance.
  • Built and maintained virtualized infrastructure (VMware ESX, Hyper-V, vSAN) supporting a hybrid on-premises/virtual environment.
  • Administered Active Directory, Group Policy, and centralized patch and endpoint management (WSUS, remote management tools) across the district's device fleet.
  • Supervised IT interns and supported fellow technicians, while developing standard operating procedures and preventative maintenance processes to improve service consistency.
  • Managed vendor relationships for network hardware and managed services, including evaluating and recommending new firewall, content-filtering, and security solutions.
  • Led infrastructure migration projects, including Novell eDirectory to Active Directory, Windows Server upgrades (2008 R2 to 2012 R2), and a district-wide deployment of 4,500 Chromebooks.
  • Served as Google for Education Super Administrator, managing the G Suite environment and directory synchronization (GADS/GAPS, GAM).

PC Technician

Shenandoah County Public Schools — Woodstock, VA

Jul 2011 – Jun 2016

  • Provided hardware troubleshooting, installation, and maintenance support across the district's computer and network equipment.
  • Trained end users on software and hardware and supported fellow technicians, building a foundation in technical leadership and customer service.

IT Consultant Concurrent / Part-time

Law Office of R. Keith Richards

Mar 2017 – Present

  • Maintain file server infrastructure and provide ongoing hardware/software support.
  • Led migration of server infrastructure from Windows Server 2003 to Windows Server 2016.
  • Implemented secure email and secure file-sharing solutions to support confidentiality and compliance requirements.

IT Technician Self-Employed

Independent

2008 – Present

  • Provide computer repair, maintenance, and performance optimization services for individual and small-business clients.

03 Selected Projects & Initiatives

Endpoint Security & Patch Management

Evaluated and selected endpoint security solutions and implemented patch management across all endpoint computers.

CIPA-Compliant Network Policy

Designed and implemented internet content filtering and BYOD network policies to maintain CIPA compliance.

VMware & VxRail Migration

Migrated physical and virtual server infrastructure to a new VMware environment with minimal downtime, and implemented a Dell VxRail hyper-converged infrastructure solution.

Windows 10 & Google Workspace Rollout

Planned and executed a division-wide migration from Windows 7 to Windows 10 and from Novell GroupWise to Google Workspace (G Suite) for Education.

ITIL Change Control

Implemented ITIL-based change control processes and assisted in the implementation of single sign-on and Help Desk/inventory management solutions.

4,500-Device Chromebook Deployment

Led a district-wide deployment of 4,500 Chromebooks alongside a Novell eDirectory to Active Directory migration.

04 Technical Skills

Infrastructure & Virtualization

VMware ESXi/vSpherevMotionVMware Horizon Microsoft Hyper-VvSANSANDell VxRail

Servers & Operating Systems

Windows Server 2008 R2/2012 R2/2016SysprepMDT/WDS macOSiOSAndroid

Networking & Security

Fortinet FortiGatePfSenseVPNiBoss Microsoft DefenderOpenVASSecurity Onion RDPnComputing

Identity & Directory Services

Active DirectoryGroup PolicyMicrosoft Entra ID Novell eDirectoryNovell/Windows DNS & DHCP

ITSM & Tools

ITILZendeskGLPIPRTG WSUSPDQ DeployZENworks

Backup, DevOps & Collaboration

VeeamAtlassian BambooBitbucketGitLab

Cloud & Productivity

Microsoft OfficeGoogle Workspace AdminGAM/GADS/GAPS

05 Education & Certifications

Education

Bachelor of Science, Cloud and Systems Administration

Western Governors University

2018 – 2024

Certifications

  • ITIL Foundation2018
  • CompTIA A+2017
  • CompTIA Network+2019
  • CompTIA Security+2019
  • CompTIA Cloud Essentials2020
  • CompTIA Project+2023
  • LPI Linux Essentials2019
  • Amplified IT Google Admin2018

06 Contact

Open to conversations about IT operations leadership, infrastructure, and security roles.

cody@codyvance.net 540-325-8527 Laurel, MD 20707